Kay Jewelers Outlet in Auburn Hills, MI Closed now

Reviews about Kay Jewelers Outlet

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  March 05, 2020, by Cree Kayle
  Discrimination against lesbians is still alive and well, folks. My wife and I just went to pick up our wedding rings that we had ordered a while back only to discover that they purposefully ordered the wrong sizes. The first time we went to Kay to order the rings, the woman who was checking us out put down the wrong size. We noticed on our receipt and asked for her to change it. She said it was no problem and she would get it fixed and sent us on our way. When we got there today and tried the rings on, they didn't fit and we asked the woman working there if it was the correct size. She slid it on the sizer and said it was the size we originally asked for and that our fingers must be swollen or that we must have been mistaken on what size we needed. We then asked her to check what size was ordered in the computer and sure enough, they had ordered the wrong ones and decided not to call us to tell us that they couldn't change the order to the correct ring size. All they would have had to do was cancel the order and order the right one. They wouldn't have even needed me there to do it. The woman serving us wasn't apologetic. She said she was bummed out that she had to clean up someone else's mess. It was like it was her day that was ruined and not ours. She put in the order and said it would come quickly, that we would get them on Sept 5th. We ordered our first ones over a week ago! She said that we couldn't even rush order them. She continued to be snide and when I asked if she could do anything for this inconvenience (we had to drive an hour to pick these up!) she told us that the manager wasn't coming to work today and she couldn't do anything. She told us to talk to the manager when we picked the second set of rings up. When we asked how we would be sure that the manager would be in, she told us that we should call and push off our pickup until it was on a day that she was working. We had to force this woman to give us the manager's card. It wasn't freely offered, as it should be in a situation like this. We also had her write her name down so we could tell her manager how poorly everyone handled this situation. I regret not asking her "would you treat a straight couple like this?" Instead I left the mall crying with My wife holding me close. I feel sick that our wedding rings are going to be tainted by this moment. The people serving us clearly hated gays and didn't want to serve us in the first place. I may cancel our wedding ring order. This feels terrible.